How to Book an Appointment

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Life Threatening - Go to Emergency Department

If you think you need to go to Emergency Department.

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and maybe life-threatening.
When to Go To A&E?

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Tal-Y-Bont Surgery works closely with local pharmacists for same day community pharmacy referrals, we also have an in house pharmacist who may be able to support your needs.


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Allied Healthcare Appointment Request

Request an appointment or telephone consultation with a Pharmacist, Nurse, Health Care Assistant or Mental Health Practitioner

Please complete our Allied Healthcare Appointment Request form

This is not for requesting an appointment with a GP, those requests must be phoned through telephone triage and will not be processed via this form.

  • Requests may not be actioned the same day so for anything urgent, please make sure to contact the surgery through telephone.
  • You will be contacted with an appointment or telephone consultation date. This may not necessarily be with the person you initially intended if the request is not within their remit, if this is the case the Receptionist will advise you.
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Telephone Triage

If you need to speak with a GP then you should phone the surgery at 8am.

This is a method where a Doctor telephones the patient and assesses their request through a detailed history and decides whether the patient's medical problem can be managed without the patient having to come in for a face to face appointment.

Tel: 01792 882368

The phone lines open at 8am for patients who feel they need to speak to a Doctor that day.

The receptionist may ask a few questions to help the Doctor judge the urgency of the request and prioritise the order in which patients are contacted on the day.

There are some instances, such as a sore throat, where they may direct you to another service like a pharmacy. For something like a rash, you may be asked to send a photo to us for the Doctor to see.

Once you have been put on the triage list for the Doctor, they will give you a call during the course of the day, this can be any time up until 6:30pm so do not worry if you do not hear anything from us straight away.

If the Doctor feels they need to see you face-to-face they will arrange this during the initial telephone consultation.

Please Note: Each Doctor has a set number of triage slots for the day which allows them to see each patient with enough allocated time and to safely manage their workload. Once the slots are full for the day, we will only accept genuine emergencies.

Appointments with locum doctors are also available at times when partners are away or at times of peak demand. The practice usually will employ locum doctors who have worked at the practice and are familiar with the patient population and the surgery setup. Nurse appointments can be booked via the telephone or at the reception.

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Pre-bookable Triage

We have a limited number of pre-bookable telephone triage slots.

These work the same as the normal telephone triage in that the Doctor will contact you during the course of the day and they will let you know if they want to bring you down for a face-to-face appointment.

Please ensure you book these slots on a day that you are available as if the Doctor does want to see you, it will likely be the same day. We expect these slots to get booked up very quickly.

To cancel your appointment please call: 01792 882368 using Option 4.

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Emergency Triage

We understand that some emergency problems may present themselves later in the day that cannot wait until the following day.

If this is the case, we do accommodate genuine emergencies in the afternoon and the Receptionist will advise on this, based on advice from the Doctor.


Who Do I See?

Self-Care: A lot of illnesses can be treated in your home by using over-the-counter medicine, taking plenty of fluids and getting plenty of rest. Self-care is the best choice to treat very minor illnesses and injuries. Like: Hangover, Grazed Knee, Sore Throat, or cough

Pharmacist: Visit a pharmacy when you are suffering from a common health problem which does not require being seen by a Nurse or Doctor. Your local pharmacist can give you advice on common illnesses and the medicines you need to treat them. They may help if you have run out of your normal repeat prescription. They can also provide Emergency Contraception. Visit for: Diarrhoea, Runny Nose, upset Stomach, or Headache

GP and Out-of-Hours Service: During office hours please contact your GP for advice and treatment of most illnesses. GP advice is available outside office hours from your local out-of-hours service. To contact out-of-hours services, telephone your usual GP number or NHS 111.  Contact for: Vomiting, Ear Pain, or Painful Cough

Find an Optician for Eye/ Sight Issues

Find a Dentist for Dental Issues

Minor Injuries Unit: Minor Injuries Units are located throughout Wales. They can treat minor injuries and give health advice. For details of your nearest Minor Injuries unit contact NHS 111. Contact for: Cuts, Bites, or Sprains

In an Emergency A&E: The Emergency Department (A&E) can treat people who are very ill or badly injured. You should always call 999 in a life-threatening emergency - if someone is seriously ill or injured and their life is at risk. When you dial 999 you may not get an emergency ambulance response. The Welsh Ambulance Service has a range of staff and volunteers that will come and treat you, depending on the seriousness of the situation. Contact for: Choking, Chest Pain, Blacking out, Blood Loss, or Serious injury

If you are unsure on what type of appointment you are wanting to book please see: What Service Do I Need? on the NHS 111 Walse website.

Hospital Appointments

Patients will be referred to hospitals within their local health board depending on their address.

Patients in Swansea County will be referred to Morriston and Singleton Hospital. Patients in Carmarthenshire County will be referred to Prince Phillip and Glangwilli Hospitals.

Patients wanting to check their place on a waiting list after being referred should use the contact numbers below, the surgery cannot do this for you.

Please be advised there is a backlog in NHS waiting times due to the coronavirus pandemic. 

Swansea Bay Health Board

  • Morriston Hospital Outpatients: 01792 583700
  • Singleton Hospital Outpatients: 01792 205666
  • Hywel Dda Health Board (Bronglais, Glangwili, Prince Philip and Withybush Hospitals): 0300 303 9642

Opening Hours: Monday to Friday 8.00am to 6.00pm (excluding bank holidays).