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Welcome to Tal-Y-Bont Surgery

Appointments

Pharmacy and Self Care

You are entitled to free appointments at your local pharmacy under the NHS Wales Common Ailments Scheme. The conditions included in this scheme are:

  • Acne
  • Allergic rhinitis
  • Athletes' foot
  • Backache (acute)
  • Chickenpox
  • Cold sores
  • Colic
  • Conjunctivitis (bacterial)
  • Constipation
  • Dry skin
  • Diarrhoea
  • Dry eye
  • Haemorrhoids
  • Head lice
  • Indigestion/reflux
  • Ingrowing toenail
  • Intertrigo
  • Mouth ulcers
  • Nappy rash
  • Oral thrush
  • Ringworm
  • Scabies
  • Sore throat/tonsillitis
  • Teething
  • Threadworm
  • Urinary tract infection (UTI)
  • Vaginal thrush
  • Warts and verrucas

You can also be seen in select pharmacies by the Independent Prescribers Service who have the required training to deal with more conditions.

Many minor ailments can be monitored at home. We also have both local and national support services available for a variety of conditions in our self help zone.

 

Contact us Online

For non-life threatening issues, that cannot be managed by the pharmacy or at home, please contact us online between 7.30am and 1pm. The guidelines below will help you choose the right service for you, this may not always be an appointment.

Eye Problems

If you have a problem with your eye such as swelling, pain or blurred vision, you should contact your local opticians for an emergency appointment. They have the specialist skills and equipment required to investigate the cause of your symptoms. They can also prescribe if required.

Your local Opticians are:

Dental Problems

GPs are unable to manage dental problems as they do not have the correct training, indemnity or equipment. If you do not have a regular dentist, or require help outside of their opening hours, dial 111 for help finding the correct care.

Quit Smoking

Village Pharmacy and Medihub Pharmacy both offer a smoking cessation service. You can also sign up to the Help Me Quit service offered by NHS Wales

Cancel an Appointment

If you can no longer make your appointment, please let us know as soon as possible, another patient will be grateful for this appointment. If your appointment is within 24 hours, please call us on 01792 882368 to ensure we an action the cancellation in time.

Repeated non-attenders may be given a warning, or even asked to register at another practice if it continues.

Out of Hours

  • Emergencies: For life threatening conditions, always dial 999 or visit your closest A&E department. This is Morriston Hospital for most of our patients, alternatively Glangwili Hospital also has an A&E department. When to go to A&E
  • Minor Injuries: Patients with suspected fractures, dislocations, sprains or bites should visit their local minor injuries unit, GPs cannot diagnose these conditions. The closest minor injuries units are Prince Philip Hospital or Neath Port-Talbot Hospital. Find a Minor Injury Unit near you

Appointment Policies

  • Chaperone Policy: We know it can be daunting having certain examinations with your clinician. Whilst all our clinicians are professional and trustworthy, you are always welcome to a chaperone in your appointment. This can be someone you bring with you, or another member of our team. If you would like a chaperone, please just ask.
  • Care Navigation: All our Receptionists complete care navigation training when joining the practice. This means they are trained to spot signs that a patient may need more urgent care and refer you to emergency services. If this is the case, it is not because we do not want to help you, we want you to receive the right treatment as quickly as possible. All requests for a GP appointment are reviewed by a GP who will decide on the most appropriate action. This could be a same day appointment, a self booking link for a future date, a telephone call, sms communication or referral to a more appropriate service. The GPs decision will be based on your clinical need.
  • Home Visits: All home visit requests should be made as early as possible, before 11am. The GP will review whether a home visit is required and arrange this with you.

Hospital Appointments

Patients will be referred to hospitals within their local health board depending on their address.

Patients in Swansea County will be referred to Morriston and Singleton Hospital. Patients in Carmarthenshire County will be referred to Prince Phillip and Glangwilli Hospitals.

Patients wanting to check their place on a waiting list after being referred should use the contact numbers below, the surgery cannot do this for you.

Please be advised there is a backlog in NHS waiting times due to the coronavirus pandemic. 

Swansea Bay Health Board

  • Morriston Hospital Outpatients: 01792 583700
  • Singleton Hospital Outpatients: 01792 205666
  • Hywel Dda Health Board (Bronglais, Glangwili, Prince Philip and Withybush Hospitals): 0300 303 9642

Opening Hours: Monday to Friday 8am to 6pm (excluding bank holidays).