In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and maybe life-threatening.
When to Go To A&E?

Please complete our Allied Healthcare Appointment Request form

This is not for requesting an appointment with a GP, those requests must be requested as outlined below and will not be processed via this form.

• Requests may not be actioned the same day so for anything urgent, please make sure to contact the surgery through telephone.
• You will be contacted with an appointment or telephone consultation date. This may not necessarily be with the person you initially intended if the request is not within their remit, if this is the case the Receptionist will advise you.

If you need to speak with a GP on the day then you should contact the surgery as soon as possible, our phone lines open at 8am. The Receptionist will ask a few questions relating to your symptoms and then either offer you a telephone consultation or book you in for a face to face appointment. They have been given guidance from the GPs on what symptoms are suitable for either type of appointment. If you have been offered a telephone consultation, you will receive a call back throughout the course of the day, up until 6:30pm.

Tel: 01792 882368

There are some instances, such as a sore throat, where they may direct you to another service like a pharmacy. For something like a rash, you may be asked to send a photo to us for the Doctor to see.

Please Note: Each Doctor has a set number of triage slots for the day which allows them to see each patient with enough allocated time and to safely manage their workload. Once the slots are full for the day, we will only accept genuine emergencies.

Appointments with locum doctors are also available at times when partners are away or at times of peak demand. The practice usually will employ locum doctors who have worked at the practice and are familiar with the patient population and the surgery setup. Nurse appointments can be booked via the telephone or at the reception.

We have a limited number of pre-bookable telephone and face to face appointments. These work the same as the appointments booked on the day in that you will either be offered a time to see the GP face to face or they will call you back throughout the course of the day. These appointments are for non-urgent symptoms only and may be booked a few weeks in advance due to high demand.

You do not have to phone in the morning to arrange a pre-bookable appointment and we recommend you call after 10am when the phone lines are quieter.

Where possible, we can try to allocate a set GP for these appointments, which is helpful for ongoing symptoms. This cannot be guaranteed in cases such as staff sickness.

If you have made an appointment that you no longer need, please call 01792 882368 using option 4. Another patient will then be able to have your slot.

If this is the case, we do accommodate genuine emergencies in the afternoon and the Receptionist will advise on this, based on advice from the Doctor.