Confidentiality

We respect your right to privacy and keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care. This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care.

You have the right to know what information we hold about you. If you would like to see your records, please contact the practice. Your right to receiving a confidential service means we can only discuss your health matters with you.

If you want someone to act on your behalf then we will need your written permission to do so. If you contact the practice on behalf of someone else please be aware that we require the patient’s express permission before we can enter into any discussion. 

The Practice Manager – Sara Lambert is responsible for the level of confidentiality within the practice. The Practice Manager is also responsible for the level of Information Governance and ensuring that all staff adhere to the rules and principles of patient confidentiality.

All Doctors and Staff at the surgery are tasked with ensuring patient confidentiality at all times – please remember that this will also apply to members of your own family making enquiries about you. If you are a carer, or you rely on a carer it is important that we have appropriately signed consent to allow appropriate sharing of information.

All practice employees – at every level – have signed confidentiality agreements integral to their contract of employment. Proven breaches of confidentiality will be taken very seriously.

If you suspect a breach of confidentiality in relation to the practice or any member of staff this should be brought to our attention immediately.