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Welcome to Tal-Y-Bont Surgery

Contact the Surgery Online (Accurx)

 
 

Accurx is our main way to contact the practice for medical and administrative requests.

When can I use it?

  • Open 7.30am to 1pm Monday to Friday for all requests
  • All clinical requests are reviewed on the same working day of submission
 

What can I use it for?

  • GP advice and appointment requests
  • Medication queries and reviews 
  • Booking a nurse or healthcare assistant appointment 
  • Sick notes, letters, and other admin requests
 

What happens after I submit?

Your request is reviewed by the appropriate team

We may:

  • Reply by message or phone
  • Ask for more information
  • Arrange an appointment if needed

Appointments are prioritised based on clinical need.

Please do not submit multiple requests for the same issue, as this can delay responses.

Submit a request

FAQ's

What happens if I do not answer the phone?

The surgery will always try to contact patients twice before closing a request. If you do not answer these calls, you may be required to submit a new request. If you are unable to answer the phone at a specific time, please let us know and we will do our best to accommodate this. If you would prefer to communicate over text mes

Can I submit a request for someone else?

You can submit a request on someone else’s behalf as long as you have their consent. Unless you are a specified carer of that person, we will always contact the patient rather than the person submitting the request.