Monthly Statistics - January 2024

 
Total Number of calls to surgery
9,454
up 1,787 (7,667)
Number of calls answered within two minutes
4876 
up 972 (3,904)
Number of calls abandoned
3,371
up 286 (3,085)
 
Items issued via prescription
19,956
up 1,743 (18,213)
Referrals Made
49
up 17 (32)
Fit Notes Issued
195
up 46 (149)
 
Administrative Communications Issued (letters/emails)
751
up 151 (600)
Text Messages Sent and Received 
325
up 126 (199)
Total digital requests submitted to practice
1,644
up 1,224 (420)
 
Appointments - Total
6,365
up 1,186 (5,179)
Appointments - Seen 
6,229 (97.863%)
up 1,197 (5,032)
Appointments - DNA
136 (2.137%)
down -11 (147)

 

Published: Mar 26, 2024